From my associate, Janice Giannini. Once upon a time, many companies viewed technology, or what they called IT, as an expense. In addition, many of them also considered call centers or customer contact centers similarly. Then, the world changed. Technology … Read More
From my associate, Grant Tate. ChatGPT provided a framework for this article. Imagine you’re at a crowded party. In one corner, there’s a robot bartender serving drinks with precise efficiency, never spilling a drop. In another corner, there’s a human … Read More
From my associate Grant Tate. Tom Brady drops back into the pocket. Linemen tug, push, and groan, fighting to tackle or protect Brady. Tom scans the movements downfield and throws the ball to an open spot, but someone is magically … Read More
Many articles, books, speeches, and posts talk about influential leaders’ characteristics, qualities, and actions. In addition, processes and action plans abound. Undoubtedly, if you are reading this, you have read at least a few of those above. I want to … Read More
The concept of flexible leadership is increasingly relevant in organizations. I will clarify that flexible leadership is not synonymous with wishy-washy leadership. The former represents a strategic and adaptable approach to leadership, while the latter suggests indecisiveness and lack of … Read More
From my associate, Grant Tate. At age sixteen, I worked in a furniture store. Our small town had two such stores, but Waugh Furniture had the legacy, having been around for fifty years. The other guys were fly-by-night, you know … Read More
Today, the competitive marketplace compels businesses to seek strategies that distinguish their offerings and captivate customers. Two frequently discussed yet often confused concepts in this realm are “value-added selling” and “adding-value selling.” Although their names sound similar, these strategies diverge … Read More
Senior leaders must occasionally revisit and evaluate several critical factors to determine the best organizational structure for their business, ensuring alignment with the company’s strategic goals, operational efficiency, and organizational culture. Here is a detailed analysis of these considerations: Business … Read More
From my associate Grant Tate. When I meet a CEO who is a visionary, a dreamer, or a strategist, I ask, “Where is the implementer, the person who can translate the CEO’s dreams into action?” If I meet a CEO … Read More
From my associate Janice Giannini. Every organization occasionally entertains whether the management structure is suitable or most effective. Most research will suggest that many structures can work, whether your business is small and growing, mid-size and experiencing more significant miscommunication … Read More
