Leading Now: The Identity Shift Required in an A.I. Integrated Organization
From my associate Janice Giannini. A.I. is not just changing how work gets done. It is quietly changing what it means to lead. A widely circulated essay by A.I. entrepreneur Matt Shumer, “Something Big Is Happening,” argues that recent advances in generative A.I. represent a structural inflection point rather than incremental progress (Shumer, 2026). Whether […]
Human Insight Meets Machine Memory: The Future of Coaching Starts Here
From my associate, Grant Tate. “How are you using A.I. in your executive coaching business?” Tom asked. “I’m experimenting,” I said, “but there’s so much more I could do.” We were talking in a live video session with the Chaotic Confluence community — an online group of coaches and professionals exploring how A.I. is changing our work. […]
Do A.I. Customer Services Apps Provide Better and Quicker Service Than Real People?
From my associate, Grant Tate. ChatGPT provided a framework for this article. Imagine you’re at a crowded party. In one corner, there’s a robot bartender serving drinks with precise efficiency, never spilling a drop. In another corner, there’s a human bartender, juggling orders, chatting with guests, occasionally spilling a drink, and sometimes forgetting who ordered […]