From my associate, Janice Giannini. In any business, one truth remains: the customer has a choice. Unless you can dictate that choice, which few organizations can,
While many organizations focus on the fundamentals of responsiveness and efficiency, the most distinguished companies elevate customer service by tapping into lesser-known yet impactful
The world often responds when a new leader enters the spotlight—whether in the Vatican, the C-suite, or a national government. Sometimes the reaction is
From my associate Janice Giannini. In a world defined by constant change and persistent ambiguity, effective leadership doesn’t begin with strategy; it begins with
From my associate, Grant Tate. My bookcase is full of leadership books. And I’m one of thousands (if not millions) of leadership coaches. How
In selling services—far more than products—establishing credibility and trust is the essential first step that many salespeople overlook or rush through, ultimately weakening their
From my associate, Dan Elliot Did you know that 80% of new businesses fail within the first five years due to poor sales strategies?
From my associate Grant Tate. Understanding your clients/customers is the foundation of business development. Successful business development and sales depend on deeply understanding potential
From my associate, Janice Giannini. This month, we focus on business development, the engine of sustainable growth. External factors such as market shifts, economic
Balancing everyday operational demands with strategic growth objectives is a persistent challenge for business leaders in all sizes of organizations. You might experience the
From my associate, Grant Tate. In the 1990s, I was working in the Netherlands with my company, Bridgewater Innovations Group, NL, BV. We did
From my associate Janice Giannini. Did you know that organizations investing and excelling at leadership development and engaging their workforce aren’t just better places
Experiencing natural disasters and personal loss—whether by hurricanes, floods, tornadoes, fires, or health-related causes—brings profound disruption that touches every part of our lives. These
From my associate, Grant Tate. Imagine this: A team of five people, each holding onto a rope tied to a big log, aiming to
From my associate, Janice Giannini. Efficiency is the lifeblood of business. From assembly lines to boardrooms, the pursuit of smoother processes and higher productivity
Editor’s Note: Growing a business requires not only robust, scalable systems but also leadership that adapts as well. In the third article of this
[Editors note – This is the second of our 5-part series to help ensure your organization becomes hardwired for efficiency and effectiveness. These articles
From my associate, Janice Giannini. Close your eyes for a moment and create a picture of your company where 70% of the leaders are
From my associate, Grant Tate. Many leaders, especially in government and large institutions, struggle with underperforming employees who drain productivity, morale, and resources. My
Introduction I have often observed that upper-middle managers will remain too deeply rooted in their specific departments or functional responsibilities. This results in a
If you watched the Olympics and Paralympics, there were a few great personal characteristics that were apparent in the athletes that competed. PASSION. The
[Editors note – This is the first of our 5-part series to help ensure your organization becomes hardwired for efficiency and effectiveness. These articles
From my associate, Dan Elliott. We all have or have had that one person who we thought was going to bring so much to
From my associate, Janice Giannini. Today, businesses face unprecedented shifting sands upon which to build and grow. While I would like to opine that
Today, where competition for talent is fierce and can be a critical differentiator, companies face increasing pressure to make optimal hiring decisions. Despite this,
From my associate Dan Elliott. I was reading—no, I was “scanning”—through an internet forum the other day where people were discussing the places they
The concept of flexible leadership is increasingly relevant in organizations. I will clarify that flexible leadership is not synonymous with wishy-washy leadership. The former
From my associate, Janice Giannini. Once upon a time, many companies viewed technology, or what they called IT, as an expense. In addition, many
From my associate, Grant Tate. ChatGPT provided a framework for this article. Imagine you’re at a crowded party. In one corner, there’s a robot
From my associate Grant Tate. Tom Brady drops back into the pocket. Linemen tug, push, and groan, fighting to tackle or protect Brady. Tom
Many articles, books, speeches, and posts talk about influential leaders’ characteristics, qualities, and actions. In addition, processes and action plans abound. Undoubtedly, if you
The concept of flexible leadership is increasingly relevant in organizations. I will clarify that flexible leadership is not synonymous with wishy-washy leadership. The former
From my associate, Grant Tate. At age sixteen, I worked in a furniture store. Our small town had two such stores, but Waugh Furniture
Today, the competitive marketplace compels businesses to seek strategies that distinguish their offerings and captivate customers. Two frequently discussed yet often confused concepts in
Senior leaders must occasionally revisit and evaluate several critical factors to determine the best organizational structure for their business, ensuring alignment with the company’s
From my associate Grant Tate. When I meet a CEO who is a visionary, a dreamer, or a strategist, I ask, “Where is the
From my associate Janice Giannini. Every organization occasionally entertains whether the management structure is suitable or most effective. Most research will suggest that many
From my associate, Janice Giannini. I sat with a group of folks on Sunday, December 31, 2023, discussing their New Year’s Resolutions. As I
From my associate Grant Tate. Succession planning is a big concern today, especially in small and medium businesses. The older generation of owners and
Creating training programs for “soft skills, “such as interpersonal and communication skills, leadership, teamwork, or emotional intelligence, versus “technical areas,” such as finance and
From my Associate Janice Giannini. Is Effective Communications! It is a profound weakness across the board, wreaking havoc across all aspects of life. A
Our crack failure analysis team in Quality Engineering received the first call when a hi-tech manufacturing process started turning out defective products. They rapidly