Results Driven Leadership Development

Results Driven Leadership Development

Doug Brown's

Leadership Insights for The REAL World

The Official Blog for NYC Executive Coaching

Doug Brown - Executive Coach
You Can Create a Crystal Ball

You Can Create a Crystal Ball

Contributed by our associate Grant Tate.  Leaders today are facing unprecedented uncertainty. Developing long-range plans in this environment can seem like a futile exercise.

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Unique Coaching Experience

Authored by Eileen Nonemaker. Most of my coaching clients have been trying to reach specific tangible goals either professional or personal. When DJ reached

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Moving Forward

Ideas to Think About For Moving Forward

What follows is the result of our continuing conversations with company leaders from all over the world. To make it easier on all of us to compartmentalize and process, these thoughts and considerations have been grouped into related areas.

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Seasons Change. Do We?

As I walked outside first thing on this crisp autumn morning, I stopped to look around and take in my surroundings. For our family’s

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Executive Leadership Development

Choose to be Interesting

Commit to accomplishing at least one personal or professional development activity every month. Whether reading from a different source than usual, listening to a new

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Employee_Engagement

Are You Engaging?

Employee engagement doesn’t have to be relegated to some soft-headed, everybody-feelgood- and-sing-Kumbaya moments. It can deliver pragmatic outcomes that most execs would die for.

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Peter Drucker

Measuring Up

In previous columns, I have touched on the need to manage change and transitions, own your customers’ experience, prioritize and publish a list of corporate goals and objectives, truly engage your people, and view your organization’s economic playing field differently. This column brings them together.

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Toaster

Fix the Toaster

Cost containment has become the mantra over the last several years for almost everyone. People have been accepting the thought, sometimes reluctantly, that they need to do what it takes to survive the downturn.

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Communication_Cultire_Clash

Culture Clash

We were aware that any time people operate multiple locations or divisions, they are subject to a potential culture clash. But in preparing to help a build a team within a multinational client, we realized this can apply to much smaller organizations, even those operating locations across the street from each other.

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Angry Boss CC

We Don’t Read Minds

I’ll address one shortcoming in this article: not publicizing a list of corporate goals and objectives in priority order. Without a public list like this, people at every level of the organization are forced to guess at the most important criteria for making decisions.

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Power-Communication Flow

The Upside of Upside Down

Whether they refer to them as raving fans, zealots for their business, loyal customers, or long-term clients, most executives today are trying to ensure their companies get and keep profitable customers.

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Turnaround Thinking

How would we be operating our enterprise if we were going through a turnaround right now? That led me to think about achieving transformation by thinking differently— without going through the massive pain and suffering a turnaround typically involves.

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Excellent Customer Service

Own Your Customer

For example, when I ask executives, “What is your unique differentiation in the marketplace?” or “What does your organization really excel at?” they often reply, “It has to be our customer service.” Almost no one will admit to being lousy in customer service, anymore than they will talk about living in an average town with average kids.

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Passionate Managers

Managing Passion

I am hesitant to refer to passion as a management tool because I don’t want to advocate manipulation in its most negative form. Instead, I want you to approach this as a form of booster rocket that you can adapt and use to get to where you want to go faster.

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Blind Spot

Seeing Your Blind Spots

I have noticed a troubling pattern. Despite how intellectually bright executives are at the top of the house, they seem to be suffering from one or more blind spots that color their view and inhibit their judgment.

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16 Squares

Keep An Open Mind

Things are not always the way they first appear.  Here’s a short exercise to test your open mindedness. How did you do?  What new

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Have You Wondered Today?

“In five years, you’ll be exactly where you are today, except for the people you meet and the books you read.” Unless we consciously do something to change our thinking, we will be stuck where we are.

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