Ideas to Think About For Moving Forward
What follows is the result of our continuing conversations with company leaders from all over the world. To make it easier on all of us to compartmentalize and process, these thoughts and considerations have been grouped into related areas.
Seasons Change. Do We?
As I walked outside first thing on this crisp autumn morning, I stopped to look around and take in my surroundings. For our family’s trees creating an overhead canopy, it is quickly approaching peak color change season for the leaves. With all the internal challenges we create and experience whenever we are facing change, in […]
Fix the Toaster
Cost containment has become the mantra over the last several years for almost everyone. People have been accepting the thought, sometimes reluctantly, that they need to do what it takes to survive the downturn.
Turnaround Thinking
How would we be operating our enterprise if we were going through a turnaround right now? That led me to think about achieving transformation by thinking differently— without going through the massive pain and suffering a turnaround typically involves.
Own Your Customer
For example, when I ask executives, “What is your unique differentiation in the marketplace?” or “What does your organization really excel at?” they often reply, “It has to be our customer service.” Almost no one will admit to being lousy in customer service, anymore than they will talk about living in an average town with average kids.