Are You Engaging?
Employee engagement doesn’t have to be relegated to some soft-headed, everybody-feelgood- and-sing-Kumbaya moments. It can deliver pragmatic outcomes that most execs would die for.
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Measuring Up
In previous columns, I have touched on the need to manage change and transitions, own your customers’ experience, prioritize and publish a list of corporate goals and objectives, truly engage your people, and view your organization’s economic playing field differently. This column brings them together.
Read MoreFix the Toaster
Cost containment has become the mantra over the last several years for almost everyone. People have been accepting the thought, sometimes reluctantly, that they need to do what it takes to survive the downturn.
Read MoreCulture Clash
We were aware that any time people operate multiple locations or divisions, they are subject to a potential culture clash. But in preparing to help a build a team within a multinational client, we realized this can apply to much smaller organizations, even those operating locations across the street from each other.
Read MoreWe Don’t Read Minds
I’ll address one shortcoming in this article: not publicizing a list of corporate goals and objectives in priority order. Without a public list like this, people at every level of the organization are forced to guess at the most important criteria for making decisions.
Read MoreThe Upside of Upside Down
Whether they refer to them as raving fans, zealots for their business, loyal customers, or long-term clients, most executives today are trying to ensure their companies get and keep profitable customers.
Read MoreTurnaround Thinking
How would we be operating our enterprise if we were going through a turnaround right now? That led me to think about achieving transformation by thinking differently— without going through the massive pain and suffering a turnaround typically involves.
Read MoreOwn Your Customer
For example, when I ask executives, “What is your unique differentiation in the marketplace?” or “What does your organization really excel at?” they often reply, “It has to be our customer service.” Almost no one will admit to being lousy in customer service, anymore than they will talk about living in an average town with average kids.
Read MoreExecutive Coaching from a Butterfly
A Lesson from Mother Nature Nature provides an endless supply of lessons. Ways for us to be more effective. Allow me to share this one from the committed actions of the butterfly. Press the PLAY icon and invest 90 seconds … Read More
The Self-Deluded Leadership Trap
I have been observing people in power for quite a while, long before the latest public official made, shall we say, an error in judgment and came clean with the obligatory chest thumping and mea culpas. It doesn’t matter whether you look at … Read More